Return Line 1-800-275-6802
DOA: (Dead On Arrival)
1. Please confirm scanner is DOA, monitor for green light on Scanner. If no Green light
check USB connection and or your software application.
2. Call BLM Tier One Support line at 1-800-562-5271 for DOA confirmation.
3. Please place Scanner in the original box it arrived in, along with all original packing
materials, documentation and all accessories and cables that came with the unit. You will be billed for all missing parts, accessories or cables. Please do not write on or mark box.
4. Call 1-800-275-6802 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive your
return RMA#.
5. Please mark the shipping label with return RMA# and return to BLM Technologies, Inc.,
15300 25th Ave N, Ste 600, Plymouth, MN 55447.
Return for Credit
1. Scanners are only eligible for return within 30 days of delivery.
2. All returns are subject to a 20% restocking fee and freight charges.
3. Please call 1-800-275-6802 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it prior to returning
the unit to receive RMA#.
4. Please place Scanner in the original box it arrived in, along with all original packing
materials, documentation and all accessories and cables that came with the unit. You will be billed for all missing parts, accessories or cables. Please do not write on or mark box.
5. Please mark the shipping label with return RMA# and return to BLM Technologies, Inc.,
15300 25th Ave N, Ste 600, Plymouth, MN 55447.
Demo Returns
1. Demo scanners are invoiced on shipment.
2. Demo scanners are only eligible for return within the 60 day demo period.
3. Please call your sales representative prior to returning demo unit to receive RMA#.
4. Please place Scanner in the original box it arrived in, along with all original packing
materials, documentation and all accessories and cables that came with the unit. You will be billed for all missing parts, accessories or cables. Please do not write on or mark box.
5. Please mark the shipping label with return RMA# and return to BLM Technologies, Inc.,
15300 25th Ave N, Ste 600, Plymouth, MN 55447.
Advance Unit Exchange or Quick Turn Service Policy Customers please call:
1-800-562-5271 for service
Note: These policies and procedures apply to check scanners and all other banking equipment purchased from BLM Technologies, Inc.